This article is part of the supplement: Scandinavian Update on Trauma, Resuscitation and Emergency Medicine 2009 .

Oral presentation

Feedback on emergency medical dispatching – the ambulance crew experience of a computer based feedback system

Veronica Lindström¹ , Ann-Charlotte Falk² and Maaret Castrén¹

¹  Department of Clinical Science and Education, Karolinska Institute, Stockholm, Sweden

²  Department of Woman and Child Health, Karolinska Institute, Stockholm, Sweden

author email corresponding author email

from Scandinavian Update on Trauma, Resuscitation and Emergency Medicine 2009
Stavanger, Norway. 23 – 25 April 2009

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine 2009, 17(Suppl 3):O4doi:10.1186/1757-7241-17-S3-O4

Published:	28 August 2009

First paragraph (this article has no abstract)

The emergency medical dispatcher (EMD) has an important role as the first medical contact in the emergency response system. It's crucial for the EMD to avoid inappropriate assignment of low acuity and thereby cause delay in the ambulance response. However, it is also important to avoid overtriage in the assessment of the call. There is a lack of studies concerning feedback systems to evaluate the assessment of the EMD. The aim of this study is to develope a computer assisted feedback system between emergency medical dispatch centre and ambulances in Stockholm and to evaluate the system from the users view. The feedback system was built around Zenit, Paratus Pocket (touch screen workstations in ambulances) and the Medical Index.